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FileMaker is a very easy to use graphical flat-file database management tool from Claris that allows for visual form and report creation. Originally for DOS, there were Macintosh versions and later it was ported to Windows.
Remedy Action Request System is a powerful and flexible high-end client/server based helpdesk management program. It featured an easy to use design that was based around actual helpdesk needs. It was used in many large businesses